All U.S. non-rush orders ship for a flat $5 charge no matter how big or small.
**After a lot of soul searching, we have decided to put our family business up for sale.
We are still functioning at full capacity, however once a sale is made there may be a gap in time where the company is not accepting orders.
Please keep this in mind. You will all be made aware as soon as a sale has been made.
Thank you for all your support throughout the years!**
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Frequently Asked Questions
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Questions before ordering? Check here first!
Please be sure to read all of the information on this page before placing your order to avoid any confusion. Thanks!
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Q
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Are your candles colored throughout?
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A
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Yes, all of our candles are colored throughout - absolutely no cheapies here!
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Q
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When can I expect to receive my order?
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Due to the high volume of orders we receive on a regular basis and the customized nature of our products, please allow two calendar weeks for delivery of your order. If you need your order in less time, please read the next question.
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I need my order in less than two weeks. How do I request a rush order?
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In order to request a rush order, please email us at sales@barnumbasics.com with the following information:
- color
- type
- quantity
- exact date needed by, and
- your shipping zip code. We respond to rush order requests within 24 hours with either approval or denial. If your order is approved, you must place it within 24 hours of receiving approval or else the order will have to be cancelled. Please note that rush orders do not qualify for $5 flat rate shipping and you must choose the USPS Priority Mail shipping option for your approved rush order.
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Is there an extra charge for rush orders?
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There is no additional charge for rush orders but you will be expected to pay actual shipping costs and will not qualify for our $5 flat rate shipping charge. We do also require a minimum order of $15 before shipping costs for all rush order requests.
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I would like to request a custom color or ensure the candles match my theme, what should I do?
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To order custom colored candles or ensure a color match, please use the "CUSTOM COLOR" option in the drop down menu of the candle style(s) you want to order. Once you have completed the checkout process and we have received your order, we will email you directions on where to mail your color swatch(es). We require mailed color swatches for all custom/color match orders. Color swatches are returned with your completed order. All custom colors are matched within one shade lighter or darker than your provided swatch. Please note that if your custom color is an Alfred Angelo color, you will not need to mail a swatch. Instead, simply send us an email after completing your order with your Order ID number and the Alfred Angelo color(s) you'd like your order to match.
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I live in Houston or the Houston area. Do you have a retail location and/or can I pick up my order?
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In order to offer the best prices possible, we do not have a retail location. We also do not allow pick ups, however you will find that shipping prices to customers in and around Houston are very reasonable.
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Do you allow returns or exchanges?
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Yes, we accept returns or exchanges however, please note the following restrictions:
- We must be notified of a return or exchange within seven days of receipt.
- Returned items must be in new , unused condition.
- We do not accept returns or exchanges for scent remorse.
- We only accept exchanges for color or style remorse.
- In most cases, custom colors are non-returnable and non-exchangeable.
- In most cases, shipping costs are non-refundable.
- When making an exchange for color or style remorse, you will be charged for return shipping costs when we ship your new order.
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Do you ship through any other method besides USPS Priority Mail?
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A
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No. USPS Priority Mail, although more pricey than other options, is the quickest and most trust worthy shipping service. Other carriers leave boxes in hot trucks where candles warp. If you are concerned about the shipping cost of your order, please keep in mind that if we can use a flat rate box to ship your order, we will and you will see this difference in price reflected in the payment we charge to your credit card.
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Q
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The price charged to my credit card is less than the amount of my invoice. Why?
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**Flat rate shipping charge for all September US non-rush orders of $5 will be applied.** If the price charged to your credit card is less than the amount shown on your invoice it is because we adjusted the shipping cost of your order. USPS Priority Mail offers three flat rate boxes at $4.95, $10.35 and $13.95 for small, medium and large respectively. When possible, we always utilize these boxes to ensure you receive the best price possible. You will see the adjustment reflected on the invoice we include with your shipment.
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Q
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I still have questions that have not been answered. How do I get them answered?
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The best way to contact us is by email at sales@barnumbasics.com. We answer email all day long from home and from our workshop. Otherwise, you can call 832-253-3797 Monday - Friday from 10am - 3pm. If we are available, we will answer. Otherwise, please leave a message and someone will return your call.
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