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Frequently Asked Questions
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Questions before ordering? Check here first!
Please be sure to read all of the information on this page before placing your order to avoid any confusion. Thanks!
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Q
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Are your candles colored throughout?
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A
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Yes, all of our candles are colored throughout - absolutely no cheapies here!
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Q
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When can I expect to receive my order?
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A
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Due to the high volume of orders we receive on a regular basis and the customized nature of our products, please allow two calendar weeks for delivery of your order. If you need your order in less time, please read the next question.
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Q
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I need my order in less than two weeks. How do I request a rush order?
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A
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In order to request a rush order, please email us at sales@barnumbasics.com with the following information:
- color
- type
- quantity
- exact date needed by, and
- your shipping zip code. We respond to rush order requests within 24 hours with either approval or denial. If your order is approved, you must place it within 24 hours of receiving approval or else the order will have to be cancelled. Please note you must choose the USPS Priority Mail shipping option for your approved rush order.
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Q
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Is there an extra charge for rush orders?
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A
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There is no additional charge for rush orders but you will be expected to pay actual shipping costs. We do also require a minimum order of $15 before shipping costs for all rush order requests.
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Q
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I would like to request a custom color or ensure the candles match my theme, what should I do?
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A
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To order custom colored candles or ensure a color match, please use the "CUSTOM COLOR" option in the drop down menu of the candle style(s) you want to order. Once you have completed the checkout process and we have received your order, we will email you directions on where to mail your color swatch(es). We require mailed color swatches for all custom/color match orders. Color swatches are returned with your completed order. All custom colors are matched within one shade lighter or darker than your provided swatch. Please note that if your custom color is an Alfred Angelo color, you will not need to mail a swatch. Instead, simply send us an email after completing your order with your Order ID number and the Alfred Angelo color(s) you'd like your order to match.
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Q
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I live in Indianapolis or the Indianapolis area. Do you have a retail location and/or can I pick up my order?
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A
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In order to offer the best prices possible, we do not have a retail location. We also do not allow pick ups, however you will find that shipping prices to customers in and around Indianapolis are very reasonable.
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Do you allow returns or exchanges?
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A
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Yes, we accept returns or exchanges however, please note the following restrictions:
- We must be notified of a return or exchange within seven days of receipt.
- Returned items must be in new , unused condition.
- We do not accept returns or exchanges for scent remorse.
- We only accept exchanges for color or style remorse.
- In most cases, custom colors are non-returnable and non-exchangeable.
- In most cases, shipping costs are non-refundable.
- When making an exchange for color or style remorse, you will be charged for return shipping costs when we ship your new order.
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Q
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Do you ship through any other method besides USPS Priority Mail?
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A
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Yes. We can use UPS if requested, however please keep the following in mind: USPS Priority Mail, although more pricey than other options, is the quickest and most trust worthy shipping service. Other carriers leave boxes in hot trucks where candles warp.
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I still have questions that have not been answered. How do I get them answered?
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A
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The best way to contact us is by email at sales@barnumbasics.com. We answer email all day long from home and from our workshop. Otherwise, you can call 317-496-2188 Monday - Friday from 10am - 6pm. If we are available, we will get back to you as soon as possible. If calling, please leave a message and someone will return your call.
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